In my career servicing technology for businesses, I’m amazed at how much is spent dealing with problems, and how little is spent on planning. My work over the last quarter century has been about two different avenues for dealing with technology. One client is reactive and constantly dealing with crisis. They run into problems or situations occur due to a lack of planning. I have also written numerous proposals over the years to improve, enhance or correct processes critical to business success that allows the organization to budget and grow. The crisis management model might cost about the same from a financial standpoint, until you factor in downtime and the negative effects of anxiety and stress on your team.
My clientele grew over the years and I favored the planners over the reactors. It’s so much easier to go home at the end of the day with little or no stress to unwind from. As I started working with a team, I made sure that the team understood that we do what we planned, and we try not to become involved in reactive tasks. Managing expectations and goal setting were cornerstones of success. Bad planning on your part does not consitute an emergency on my part, as they say…
Mindfulness asks us to look now and understand what is happening on a deeper level. Companies can fail to look at the latest crisis and engage in little or no discussion about how they ended up in the situation. I’m not sure if planning appears to be wasteful since it can often involve little or no immediate improvements or changes. I would surmise that planning in areas where you have little or no knowledge is difficult and technology can be frightening to many. Taking the time to pause, look at the current moment and think about what could have prevented this doesn’t immediately affect the bottom line.
I work with emerging technologies constantly. Information Technology has never been stagnant or mundane. I have worked with organizations through all the stages of planning, deploying, maintaining and retiring technology. Most companies use technology poorly. The organizations that are masters of technology quickly have an advantage over the competition. Technology is of course only one aspect of a business. It’s possible to have a fantastic sales force with great products and thrive as well even if you suffer from a lack of technology savvyness. The emerging cloud technology is the latest to suffer from abuse and poor planning. When you look at your company, an important lesson is to see what works well, and why you are succeeding in this area. Most of the time you will find knowledgeable people, who are thinking forward and planning for tomorrow. One of the most enjoyable aspects for me personally is seeing planned success become reality. Silver Lining Technology is taking on new clients who are interested in using technology to benefit and improve their business. Every cloud has a Silver Lining.